It can be tempting to stay with your current IT support company, especially if you have been using them for a while. You have the relationship, but is it still working for you? You should always be looking for the signs that indicate it may be time to make a switch. Here are four main indicators that it may be time to say goodbye to your current IT support company:
1. Not Creative or Innovative Enough
If your current IT support company is too focused on outdated technology and lack creativity when it comes to solving tech issues, then it might be time to consider an upgrade. An innovative provider will strive to find the most efficient and effective way of resolving technical problems while also staying up-to-date on the latest trends in the industry so they can provide cutting-edge solutions. As the industry expands, you are going to need creativity and innovation in your IT support to ensure the utmost safety online.
2. Limited Services Offered
The IT service industry is constantly evolving, and it’s important to make sure your IT support company is able to keep up with the ever changing demands. If your current company only offers a few services, while they may do them well, it’s possible you will need to find a provider with a wider range of services to make sure that you can be sufficiently protected. Staying with a limited provider can ultimately be a detriment to your business. You need to make sure that not only are you equipped for the present, but that they can help you prepare for the future.
3. Poor Customer Service
Your IT provider should offer exceptional customer service, from providing tech support swiftly when you have an issue to offering guidance when deciding on new technology investments. If you feel like your current IT provider is difficult to get ahold of or takes too long to resolve issues for you, then it may be time to look else where. The IT world moves fast, so your IT support needs to be able to keep up.
4. Rates Are Too High
It’s important to consider your budget when choosing an IT support company. It’s not worth it to overspend if you can get the same level of service from a more affordable provider. Assess your budget, do your research, know what services you absolutely need. If you feel like your current IT provider is charging too much, then it might be time to find another one that better fits your budget.
Overall, staying with the same IT Support company may be convenient at first, but if they are unable to keep up with new technology, don’t offer the services you need or have poor customer service and high rates, then it’s probably time to find a new provider. Make sure to do your research so you can find an IT partner that meets all of your needs and fits your budget.