With so many different information technology (IT) providers out there, how can you be sure you’re making the best choice for your business? Asking the right questions can help you narrow down your options and find the provider that’s the best fit for your needs.
While there will always be diﬀerences in what to ask potential IT providers, here are some key questions that can help you make an informed decision:
What services do you oﬀer?
Be sure to ask what services the IT provider oﬀers, and if they align with the needs of your business. For example, if you’re looking for help with managing your website, make sure the provider has experience in that area.
What is your approach to solving problems?
You’ll want to know how the information technology provider goes about solving problems so you can be sure they have a process in place that will work for you. Ask them to describe a few recent problems they’ve solved and how they did it.
What are your rates?
Of course, you’ll want to know how much the IT provider charges for their services. Be sure to ask about any discounts or promotions that may be available.
What is your availability?
Make sure the IT provider you choose has the availability to meet your needs. Ask about their hours of operation and if they offer 24/7 support.
Do you have experience with businesses like mine?
If you have a specific type of business, it’s helpful to choose an information technology provider who has experience working with similar businesses. This way, they’ll be more familiar with the unique challenges your business faces.
Can you provide references?
Don’t forget to ask for references! A good IT provider should be able to provide you with a few references from satisfied customers.
What is your company culture like?
It’s important to choose an information technology provider whose company culture is a good fit for your own. Ask about their values and how they treat their employees.
Do you have any industry certifications?
An IT provider with industry certifications is a good sign that they’re keeping up with the latest trends and technologies. Ask if they have any certification in specific areas that are relevant to your business.
What is your policy on updates and maintenance?
Make sure you understand the IT provider’s policy on updates and maintenance. You’ll want to know how often they perform these tasks and if there are any additional charges for them.
What is your disaster recovery plan?
In the event of a disaster, it’s important to know that your data is safe. Ask about the IT provider’s disaster recovery plan and what steps they take to protect your data.
Choosing an information technology provider is a big decision, but asking the right questions can help you find the perfect fit for your business. With these essential questions, you’ll be on your way to finding the IT provider that’s right for you.