It is undeniable that managed IT services play a crucial role in the success of any business operations in the modern world. However, when a business signs up for IT support services, there is always the possibility of service dissatisfaction for one reason or another, depending on the IT company.
In such a case, the first instinct is to initiate procedures to terminate or cancel that contract for a different IT company. But such a transition can be risky and even lead to chaos. To ensure that you handle the process smoothly, you need to take these precautions.
Things To Consider Before Making The Switch
Switching from one IT company to another will affect almost every aspect of your business. Therefore you need to consider the following things first:
- First, you need to decide if you have substantial or credible reasons to cancel your current or if you’re merely acting out of emotions or impulse.
- Secondly, you also need to take the time to identify all the potential risks that follow the switching process and how you intend to handle them.
What Are Your Reasons For Choosing For A Different It Company?
First of all, you should not work with an IT company you do not trust; that is the main red flag. Other deal breakers include the following:
- Constant increases in costs: Your service is supposed to help you minimize costs. If the opposite is the case, you have enough reason to look elsewhere.
- Lack of consultation and communication: You don’t want a service provider that operates in isolation. Although they’re the experts, they need to consult with you, considering your input constantly.
- Breach of contract: You should set clear service targets before entering into a contract with a service provider. If they fail to meet their end of the bargain, that’s enough reason to part ways.
The Risks You Need To Address Before Making The Switch
- Working with the wrong company repeatedly: If you always end up with the wrong IT service provider, you need to readdress your selection criterion.
- Extended downtime: Unplanned or poorly organized transitions can cause business productivity to stall for as long as the process lasts.
- Data loss: Data loss is always a possibility when dealing with files during a transition stage. It could be in the form of accidentally deleting files due to wrong configurations that change the format of those files.
Switching IT Companies More Securely
Use these steps to make your transition process more secure:
- Find the right IT Company. Put a criterion in place that allows your potential replacements to demonstrate credibility and the ability to help you transition in a safe way. Also, ensure that you discuss the issues you had with your previous service provider to prevent them from repeating themselves.
- Put a new agreement in place before ending the current one.
- Ensure you have full administrative access to all your data.
- Evaluate your entire network to be sure everything is fine.
- Create backups for every necessary file.
- Keep your worker informed about the process.